It's all about KPI ?
During workshop we have been asked by clients and attendees from small-to-medium enterprises (SMEs) about our advice on a simpler abbreviated process for implementing operational synergies and strategic alignments in complex corporate entities - each with say less than 250 employees. The issues become even more challenging where the subsidiaries may be operating in different geographic and industrial markets.
The answer can be developed through the following process;
“Will that process work for us?” they ask. The answer is a profound “yes”.
Finding your winning KPIs and measuring your progress towards success will create much benefit . In many successful SMEs the success has largely resulted from the natural ability of a few key leaders and when they sell up or ‘move on’ the organisation changes dramatically, often for the worse. This is because the intuitive feel for the business that these individuals had has not permeated into the culture and operations of the organisation. Nor have their habits successfully been adopted and utilized by their successors.
The key benefits of embedding ‘winning KPIs’ into the organisation include:
The critical success factors (CSFs) of the organisation will be crystallised and conveyed to all staff and across non-affiliated entities. There will be more empowerment and more clarity on what should be recorded and reported The SME will convey clearer, the strategy it is currently working on, to staff so they know which direction they should be travelling in. All CEOs, both current and future, will be linked to staff who are working in the CSFs e.g., there will be daily follow-up calls on the KPI's. Daily activities of the workforce will be linked to the strategic direction of the organisation, the ‘end-game of management’.
The separation of performance measures into very few is very important for both SMEs and larger organisations. If we call all measures KPIs we are not separating the ‘wheat from the chaff’.
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